Contact & Support
If you can’t find the answer you’re looking for, please reach out to our team:
📩 Australianpeptidestore@gmail.com
We aim to respond within 1 -2 business day to all customer enquiries.
Frequently Asked Questions (FAQ)
Welcome to Australian Peptide Store’s FAQ page — here you’ll find answers to the most common questions about our research peptides, ordering, and shipping within Australia.
If you have any other questions, our friendly support team is here to help at Australianpeptidestore@gmail.com
About Our Peptides
Are your peptides for human use?
No. All peptides and compounds sold by Australian Peptide Store are strictly for laboratory research use only.
They are not intended for human consumption, therapeutic, or veterinary use.
What purity are your peptides?
All of our peptides are ≥99% pure (HPLC tested) and supplied with a Certificate of Analysis (COA) verifying their identity and quality.
Where are your peptides made?
We partner with worldwide researchers to source products that meet only the highest quality control standards.
All products are independently tested before being shipped to ensure quality and purity.
Do you provide Certificates of Analysis (COAs)?
Yes. Every peptide batch is accompanied by a COA, available upon request
How should peptides be stored?
Peptides should be stored in a cool, dry environment (2–8°C), away from direct sunlight and humidity.
Once reconstituted with bacteriostatic water, they should be refrigerated and used promptly for research applications.
Payments & Refunds
What payment methods do you accept?
We accept major payment options including: Direct Bank, Deposit, All transactions are encrypted and secure.
Can I return or exchange a peptide?
Due to the nature of research materials, we cannot accept returns once a product has been opened or shipped — unless the item arrives damaged or incorrect.
For more details, please review ourReturn & Refund Policy.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or incorrect, contact us within48 hours at Australianpeptidestore@gmail.com with your order number and a photo of the issue.
We’ll promptly investigate and offer are placement, refund, or store credit.
Product Information
How do I reconstitute peptides?
Reconstitution should only be performed by qualified professionals in a research or laboratory setting.
We cannot provide mixing instructions for safety and compliance reasons.
What does “lyophilized” mean?
Lyophilized (freeze-dried) peptides are supplied as astable powdered form that preserves their structure until reconstitution.
This allows for longer storage life and easier transport.
Do you sell bacteriostatic water?
Yes we supply bacteriostatic water for research reconstitution purposes.
It can be ordered alongside your peptide products for convenience.
Legal & Compliance
Are your products legal in Australia?
Yes. Our products are legal for laboratory and research use under Australian law.
They are not scheduled substances when used for in-vitro, analytical, or educational research.
Do I need a license to purchase peptides?
No license is required for legitimate research or laboratory use within Australia.
By purchasing from our store, you confirm you are aqualified professional or researcher acting within applicable regulations.
